DELIVERY AND RETURNS

Delivery

All our packages are shipped via the delivery service PostNL.

 

 

 

Shipping Costs

The Netherlands

For orders valued under €70, a shipping fee of €5.50 applies. Orders over €70 qualify for free shipping.

International Shipments

For orders to countries within Europe (excluding the Netherlands), the shipping fee is €12. Shipping to destinations outside Europe costs €24.95.

Order Pickup

Currently, it is not possible to pick up orders from us directly. However, you can use the store finder to locate a physical shop where you can purchase a racket. Please always contact the shop beforehand to ask which of our products they stock, or ask us via the WhatsApp button in the webshop.

Delivery Time

If you place an order before 15:30, we will hand the package over to PostNL on the same day. We will also share a track-and-trace code with you in the late afternoon so you can follow your package. You will usually receive the package the next day.

Not home at the time of delivery?

If you are not at home, PostNL will attempt to deliver the package to your neighbors. They will leave a note in your mailbox explaining where the package has been left. You can also view this information via the track-and-trace code we emailed to you. If delivery to the neighbors is not possible either, the package will be delivered to a pickup point in your area.

Returns

You have the right to return the package to us free of charge within 14 days of receipt. To return a package, the products must be unused and in their original, new condition. For example, if the plastic wrap has been removed from a padel racket handle, we can no longer sell the racket as new to other customers; consequently, we cannot issue a full refund.

Here is how to return items to us:

- Log in to your account at www.orbitpadel.nl
- Go to your order and click 'request return'
- Select a reason for the return and click 'request return' again.

We will review your request within a few hours and email you a return label, allowing you to return the package to us free of charge.

Once we have received the product(s) in good condition, we will process the return and the refund.