ORBIT - PNTR - Carbon

Shipping and returns

Shipping costs

Netherlands
Orders under €70 have a €5.50 shipping fee. Orders of €70 or more ship free.

International
Within Europe €12. Outside Europe €24.95.

Delivery time
Order before 15:30 on a working day and your parcel leaves with PostNL the same day. At the end of the afternoon you will receive a track & trace code by email. In the Netherlands, your order usually arrives the next day.

Not at home? PostNL will try to deliver the parcel to your neighbours and leave a note. If that is not possible, it goes to a collection point near you.

Collection
Orders cannot currently be collected. Use the store finder to find physical shops that sell our rackets. Contact the shop beforehand to ask which models they stock, or ask your question via the chat button.

Returns
You have the right to return your order free of charge within 14 days of receipt.

The product must be unused and in its original condition. For example, if the film has been removed from the handle, we can no longer sell the racket as new and cannot refund the full amount.

How to return:

• Log in to your account at www.orbitpadel.nl
• Go to your order and click ‘request return’
• Choose a return reason and click ‘request return’ again

We will review your request within a few hours and email you a return label, so you can send the parcel back free of charge. Once we have received the product in good condition, we will process the return and the refund.

Orbit does everything possible to prevent damage to your racket. Together with our partners, we continuously optimise our production processes to maintain a high level of quality. 

Should one of our products sustain unexpected damage or have visible defects, we will be happy to help find a solution.

What is not covered by the warranty?
In summary, we do not accept returns of rackets with the following damage:

1. Rackets where the plastic seal has been removed from the handle;
2. Racket with water damage;
3. Impact damage / wear
4. Damaged by hitting the glass wall;
5. Damaged by hitting the ground;
6. Damaged by hitting the net or post;
7. Damaged by hitting the fence;
8. Damaged by hitting another surface or object

How do we assess this? 

Any cracks in a padel racket that originate on the outside are not covered by our warranty. Such a crack indicates that the racket's strong frame was struck through contact with another object or surface.

What is covered by the warranty?

For example:

1. Cracks in the carbon or fibreglass on the face
2. Peeling coating
3. Loose end cap under the handle

What should I do if I have a complaint?
Email us photos and a brief description of your complaint at info@orbitpadel.nl. We will get back to you as quickly as possible to find a solution.

For valid warranty claims, we generally offer the choice of exchanging the product for the same item or returning it for a refund.

Orbit - Play your style

At ORBIT, we believe everyone should be able to step onto the court with a unique, beautifully designed, high-quality racket at a competitive and fair price.

We safeguard quality by choosing the best manufacturing partners, who hand-finish every racket, and by extensively testing and developing different materials, moulds, hole patterns, protectors and more. We continuously monitor trends and implement the latest technologies.

We also do everything possible to keep product prices low by limiting marketing costs, for example by avoiding expensive advertising at padel events. After all, our best advertisement is the racket itself on the court in the hands of one of our happy customers.

Read more about this under: "About us"