ORBIT - PNTR - Carbon

Netherlands

Orders under €70 incur a €4.95 shipping fee. Orders over €70 qualify for free shipping.

International shipping

For orders shipped to a European country other than the Netherlands, shipping costs €12. Shipments outside Europe cost €24.95.

Order collection

Orders cannot currently be collected from us. You can, however, use the Store Finder to find a physical shop where you can buy a racket. Always contact the shop first to ask which of our products they stock, or ask us through the WhatsApp button in the online shop.

Delivery time

If you place your order before 16:00, we will hand the parcel over to PostNL the same day. At the end of the afternoon, we will send you a Track & Trace code so you can follow the parcel. It will usually arrive the next day.

Not home at the time of delivery?

If you are not at home, PostNL will try to deliver the parcel to one of your neighbours. They will leave a note explaining where the parcel was delivered. You can also see this through the Track & Trace code we emailed you. If delivery to a neighbour is not possible, the parcel will be taken to a collection point near you.



Returns

You have the right to return the parcel to us within 14 days of receipt. The return address is:

Tweede Oosterparkstraat 145B
1092 BD
Amsterdam

To return a parcel, the products must still be in their original, unused condition. For example, if the film has been removed from a padel racket handle, we can no longer sell the racket to another customer as new and therefore cannot issue a full refund.

How to return an item to us:

- Go to your account by logging in at www.orbitpadel.nl
- Go to your order and click 'request return'
- Select a return reason and click 'request return' again.

We will review your request within a few hours and email you a return label, allowing you to return the parcel to us free of charge.

Once we have received the product or products in good condition, we will process the return and refund.

Orbit does everything possible to prevent damage to your racket. Together with our partners, we continuously optimise our production processes to maintain a high level of quality. 

Should one of our products sustain unexpected damage or have visible defects, we will be happy to help find a solution.

What is not covered by the warranty?
In summary, we do not accept returns of rackets with the following damage:

1. Rackets where the plastic seal has been removed from the handle;
2. Racket with water damage;
3. Impact damage / wear
4. Damaged by hitting the glass wall;
5. Damaged by hitting the ground;
6. Damaged by hitting the net or post;
7. Damaged by hitting the fence;
8. Damaged by hitting another surface or object

How do we assess this? 

Any cracks in a padel racket that originate on the outside are not covered by our warranty. Such a crack indicates that the racket's strong frame was struck through contact with another object or surface.

What is covered by the warranty?

For example:

1. Cracks in the carbon or fibreglass on the face
2. Peeling coating
3. Loose end cap under the handle

What should I do if I have a complaint?
Email us photos and a brief description of your complaint at info@orbitpadel.nl. We will get back to you as quickly as possible to find a solution.

For valid warranty claims, we generally offer the choice of exchanging the product for the same item or returning it for a refund.

Orbit - Play your style

At ORBIT, we believe everyone should be able to step onto the court with a unique, beautifully designed, high-quality racket at a competitive and fair price.

We safeguard quality by choosing the best manufacturing partners, who hand-finish every racket, and by extensively testing and developing different materials, moulds, hole patterns, protectors and more. We continuously monitor trends and implement the latest technologies.

We also do everything possible to keep product prices low by limiting marketing costs, for example by avoiding expensive advertising at padel events. After all, our best advertisement is the racket itself on the court in the hands of one of our happy customers.

Read more about this under: "About us"